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Terms & Conditions

The www.trubellai.com web site ("Site" or "www.trubellai.com ") is owned and operated by Trubellai Sdn Bhd (“Company”). Please read this Agreement carefully before accessing or using the Site. By accessing or using the Site, you agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, you may not access or use the Site. The Company may modify this Agreement at any time, and such modifications shall be effective immediately upon posting of the modified Agreement on the Site. You agree to review the document periodically to be aware of such modifications and your continued access or use of the Site shall be deemed your conclusive acceptance of the modified Agreement.

1. Copyright, Trademark and Licenses.

The entire contents of the Site are protected by copyright and trademark laws. The owner of the copyrights and trademarks are the Company, its affiliates or other third party licensors. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, in any manner, the material on this Site including but not limited to text, graphics, images, illustrations etc. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to the Company a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sublicense, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to the Company by all means and in any media now known or hereafter developed. You also grant to the Company the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against the Company for any alleged or actual infringement or misappropriation of any proprietary right in your communications to the Company.

2. Use of the Site.

You understand that, except for information, products or services clearly identified as being supplied by www.trubellai.com, the Company does not operate, control or endorse any information, products or services on the Internet in any way. You also understand that www.trubellai.com cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses or other code that manifest contaminating or destructive properties. We may also provide links and pointers to Internet sites maintained by other third parties which we are not responsible for the contents of or any products or services offered in such third parties sites. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

The Company makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a nonwww. trubellai.com web site, please understand that it is independent from www.trubellai.com, and that the Company has no control over the content on that web site. In addition, a link to a www.trubellai.com web site does not mean that the Company endorses or accepts any responsibility for the content, or the use, of such web site.

You assume total responsibility and risk for your use of the Site. The Company provides the Sites and related information “as is” and does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or non-infringement, of the implied warranties of merchantability or fitness for a particular purpose) with regard to the service, any product information or service provided on the Internet generally, and the Company shall not be liable for any cost or damage arising either directly or indirectly from any such situation. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advices, services, products and other information provided on the Internet generally. The Company does not warrant that the service will be uninterrupted or error-free or that defects in the service will be corrected.

3. Limitation of Liability

In no event will the Company be liable for (i) any incidental, consequential, or indirect damages (including but not limited to damage for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the Site or any information, or transaction provided on the Site or (ii) any claim attributable to errors, omissions or other inaccuracies in the service and/or materials or information downloaded from the Site.

4. Indemnification

You agree to indemnify, defend and hold harmless the Company, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Site from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Site.

5. Third Party Rights

The provisions of paragraphs 2 (Use of the Service), and 4 (Indemnification) are for the benefit of the Company and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

6. Termination

This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright and Licenses), 2 (Use of the Service), 3 (Limitation of Liability), 4 (Indemnification), 5 (Third Party Rights) and 7 (Miscellaneous) shall survive any termination of this Agreement.

7. Miscellaneous

This Agreement shall be governed and construed in accordance with the laws of Malaysia applicable to agreements made and to be performed in Malaysia. You agree that any legal action or proceeding between the Company and you for any purpose concerning this Agreement or the parties' obligations hereunder shall be brought exclusively in court of competent jurisdiction sitting in Malaysia. Any cause of action or claim you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. The Company's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. www.trubellai.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Shopping Terms

This Site enables you to make online purchases or subscription of displayed products (“Products”) via Trubellai Sdn Bhd (“Company”) payment services under its online payment service.

1. Delivery

The Company aims to deliver within the time agreed upon at purchase, as mentioned on the product page. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.

If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

TruBellai online retail currently delivers to addresses in Malaysia, Brunei Darussalam and Singapore. All deliveries to addresses within Malaysia are for free. However, shipping fees for Brunei and Singapore will be based on weight and mode of transportation and the fee shall be informed before final payment.

In the rare circumstance that your item has a defect or is missing from your order, please follow the directions in our FAQ or contact our Customer Service.

When a shipping fee is charged on orders paid by Cash on Delivery, the full fee must be paid on the first delivery if it is the case that the order is being processed in multiple shipments.

2. Return and Refund Policy

You may return your order or items for any of the following reasons:

  • You received a damaged item from the courier.
  • Your item is faulty within fourteen (14) days of receipt (if problems arise after this period,
  • do not worry as most of our items come with original manufacturer’s warranty).
  • The item(s) shipped to you is not what you ordered.

Unless otherwise stated in the product description, the general requirements for returns are as follows:

  • It is within fourteen (14) days from the delivery date.
  • You have proof of purchase (order number, delivery note, bank statement).
  • The goods must be in an ‘as new’ condition and returned in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
  • The product must not have been used.
  • All sealed items must not be opened. In case you have opened the seal, please refer for assistance to our Customer Service.

If your return meets all the requirements above and you wish to proceed with the return, please fill in the Returns Form and send the item through Poslaju to:

TruBellai Sdn Bhd, B-3-1 Pacific Place Commercial Centre, Jln PJU 1A/4, 47301 Petaling Jaya, Malaysia.

Please keep the Tracking Number for the parcel provided by Poslaju to monitor your shipment to us.

We will conduct an evaluation within two (2) business days of receiving your returned items. If your return is valid, we will process your refund or replacement, based on what you have indicated in the return form. We will also reimburse the courier charges to you together with your refund/store credit.

If your return is not valid, we will notify you and send the item back to you. We will not reimburse your courier charges.

3. Payment Methods

Credit Cards
At TruBellai, our preferred payment method is by a secure VISA and MasterCard Credit Card transaction. Your card number will be protected using industry-leading encryption standards.

Debit Cards
TruBellai accepts Visa and MasterCard Debit Cards where subject to bank availability. Your card number will be protected using industry-leading encryption standards.

Online Banking
Online banking transfers are accepted from: AmBank, Bank Islam, CIMB Bank, Hong Leong Bank, Maybank, Public Bank, RHB to TruBellai Maybank.

4. Order Tracking

Thank you for shopping with TruBellai Sdn Bhd. At TruBellai we bring convenience, competitive prices, and all the latest gadgets to become the only destination for all your shopping needs.

Welcome to our online order look up page. Please enter your order number and confirmation code to know the status of your order. If you do not know your order number and confirmation code, please check your e-mail order confirmation that TruBellai has previously sent to you.

For any other order related enquiries, please contact our Customer Service support via 03 74518512 or www.trubellai.com/contact